FAQ

Where can I buy Flora Miranda IT Pieces?
Our products are exclusively sold online. We do not have a physical retail location. However, by personal appointment you can visit our studio and try on your favorite pieces before deciding on your purchase.

Do you store my data?
The personal data provided by the customer during the ordering process will be processed for the purpose and duration of the contract. Additional information can be found in our Privacy & Security section. 

What is the rental period?
You can rent for 1 week, 1 month or 3 months. When your rental period is over, you must return your garment. 

What if I return a piece of clothing in a damaged condition or showing signs of use? 
If you notice any damage or signs of use on the rented clothing upon returning it,
please report it to studio@floramiranda.com
Depending on the extent of the damage: 

Assessment: We’ll evaluate the reported damage to determine if it exceeds normal wear and tear.  

Charges: Significant damage may result in additional charges.

Resolution: We aim for fair and transparent handling of damages, utilizing your insurance if applicable.

Promptly reporting any concerns helps us maintain quality and ensures a smooth
rental experience for all customers. Minor scratches and normal signs of use will be treated free of charge upon return. 

How do I return the Pieces?

To initiate the return of rented pieces, you are required to follow these steps:

Packaging: Securely pack the rented garment in its original packaging, ensuring it is adequately protected for transport.

Shipping: Affix appropriate postage to the parcel and send it to the address provided by Flora Miranda on the original packaging.

Tracking: It is strongly recommended to use a trackable shipping method to monitor the return shipment's progress.

Upon receiving the returned item, Flora Miranda will conduct an assessment to determine any damages or signs of use, and the resolution process will be initiated accordingly. 

What are the cancellation policies?
If you changed your mind and your order has not yet been processed, you can cancel it by contacting studio@floramiranda.com with the following information:

I hereby terminate the contract and withdraw from the purchase of following order:

Order ID: Date of order: Date of receipt: Name: Address: Date of withdrawal:

If your order has been processed, we can no longer stop shipping. In this case, no cancellation is possible.