Shipping & Handling
When is my item produced?
Our business model revolves around small-batch production and on-demand production processes. Producing on-demand enables us to accurately calculate demand prior to production so we only produce the what we sell, minimising waste and overproduction.
When is my item shipped?
We dispatch all orders within two business days (in case item is in stock) or maximum 6 weeks (in case item is custom produced) using a registered service. All orders are processed and fulfilled from our atelier in Antwerp, or our office in Vienna.
What are the shipping prices?
Within Belgium: free shipping above a purchase of € 150
Otherwise standard shipping € 10
Within Europe: free shipping above a purchase of € 200
Otherwise standard shipping € 20
Rest of the World: free shipping above a purchase of € 250
Otherwise standard shipping € 30
How is my item shipped?
Depending on your location, the shipping options available will be shown in the drop down menu of the shipping section during the check out process. If you do not see your option available then please contact us and we will assist you in a specialised shipping solution.
How long does shipping take?
Target delivery times are 2 - 10 working days once payment has been received in full and your order has been processed. Delivery times vary depending on the country and customs and are therefore indicative only. You will be notified with a tracking number once your shoes leave our warehouse. If you have any questions regarding shipping, please contact us at firstname.lastname@example.org.
Do I have to pay taxes, duties or border charges?
Extra fees will be added at your border if your package exceeds your local threshold levels for personal imports. Please be aware that every country has different customs laws, and international orders may incur charges upon delivery. All of these charges are the responsibility of the receiver and we recommend that you research these charges prior to placing your order.
All international orders may incur customs or an import duty fee. These charges arise upon delivery of your parcel. These charges vary greatly depending on the country you are ordering from and cannot be predicted. Please contact your local customs office for further information.